Factors Affecting Employee Motivation and Performance – A Case Of Zambia National Housing Authority (Znha)

Abstract

Motivated workers tend to show extra commitment towards their jobs which translate to higher job performance and consequently improved organizational performance. Financial or monetary rewards such as salary, fringe benefits, bonuses, commission, etc., are not the only way to get employees motivated. There are other ways employees can be motivated with zero financial cost attached. Human resource is the most critical resource for any organization in today’s highly competitive business environment. If we know what drives the people then we are able to make them to do what we want (Kocel, 2010). This study wanted to understand the factors that affect employee motivation at National Housing Authority (NHA) in Zambia, and what strategies management at NHA have put in place to enhance employee motivation and performance. The study employed a mixed method research design and a questionnaire was used to collect the required data. The data collected was coded, quantified and analyzed quantitatively and qualitatively. Quantitative data was analyzed by the use of statistical
package for social sciences (SPSS).